Return & Refund Policy

At LUGIA TECH, your satisfaction is our top priority.
We stand behind the quality of every gadget we sell and want you to shop with total confidence. If something isn’t right, we’ll make it right quickly and fairly. ⚙️✨

1. Easy Returns

We understand that sometimes a product may not meet your expectations and that’s okay!
You can request a return within 14 days of receiving your order, provided the item is:

In its original condition (unused, undamaged, and in original packaging).
Returned with all accessories, manuals, and tags included.

To start a return, simply contact our customer support team at support@lugiatech.com with your order number and reason for return. Our team will guide you through the quick return process. 📨

2. Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately, and the amount will be credited back to your original payment method within 5–10 business days.
If the product shows signs of use, damage, or missing parts, a partial refund may apply.

We believe in fairness and transparency, so every case is handled with genuine care. 💬

3. Exchanges

Want to replace your item for a different one? No problem!
If your gadget is defective or not as described, we’ll happily offer an exchange or replacement at no extra cost.
Your satisfaction is what powers our innovation. ⚡

4. Damaged or Defective Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos or a short video showing the issue.
We’ll respond quickly to arrange a replacement or full refund, depending on your preference. 🛠️

5. Non-Returnable Items

For hygiene and safety reasons, certain products (like earphones, wearable tech, or opened packaging) may not be eligible for return unless defective.
Our team will clearly inform you before purchase if an item falls under this category.

6. Shipping Costs for Returns

If the return is due to a defective or incorrect product, LUGIA TECH covers all return shipping costs.
For other reasons (like a change of mind), the buyer may be responsible for the return shipping fee.

7. Need Help? We’re Here for You 🤝

Our goal is to make your shopping experience stress-free and secure.
If you have any questions or need assistance, reach out anytime at support@lugiatech.com our friendly team is always ready to help.

At LUGIA TECH, we believe that trust and satisfaction come first.
Shop confidently knowing that every purchase is protected by our honest and transparent return policy. 💪💙